When registering an account or placing an order, please carefully check and confirm that your email address is correct, has no spelling errors, and that your mailbox is not full. Also, please check if our email was mistakenly filtered into your spam folder. If you have verified all of the above and still haven't received the email, please contact us via Contact or Email cai780623805@outlook.com

If you did not purchase a packing video, your package usually ships within 2-7 days. If you purchased a packing video, your package usually ships within 3-15 days.

Under normal customs clearance, most of our packages are delivered within 7-15 days, with the majority arriving around 10 days. Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.

If you purchased a packing video, it is usually posted 5-25 days after your order. As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!

When your order is shipped, our website will automatically send you an email with your tracking number and a link to track your package. You can find more details and instructions at https://www.17track.net/zh-cn For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources.

Using the Chrome browser usually resolves most payment issues. Paying directly with a credit or debit card is also smoother and more convenient. If you choose to pay by card, please note that some card types may not be fully compatible with our payment processor, which can occasionally cause payment failures. In most cases, trying a different card or payment method will successfully complete the order. If this is your first time placing a large order on our website, your bank may require an additional 3D Secure (3DS) verification to confirm the payment. This is a standard security step used by banks to protect cardholders from unauthorized transactions. Please make sure to complete the verification prompt from your bank (such as a pop-up, SMS code, or bank app confirmation).Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you have questions or need assistance — we’re always happy to help